Problem Statements
- Investor selects the incorrect currency and deposit. Then, reach out to customer care, which can significantly increase the ticket count.
- After copying bank reference & transferring money, forget to confirm the bank transfer and exit the deposit screen.
Solution
Created an enhanced user experience journey that simplifies currency selection and emphasizes a targeted deposit process.
Role
Product Designer
Tools
Figma
Responsibilities
Collect stakeholder & users Interviews and Insights, and UI.
Team Size
6
Key Stakeholders
- VP of Product
- Product Manager
- Finance Operation Manager
- Data Analyst
- Solution Architect
Time
3 Months
Design Process
A User - Centred Design Approach
Stackholder Insights
Behavioural Insights
User Insights
Behavioral Insights
Select Currency Analysis
User attributes insights
Final UI
Core journey of deposit : Debit Card
Core journey of deposit : Bank Deposit
