Problem Statements
In Truck Lagbe, most of the customer care executives use phone calls and their personal Excel sheets to manage trucks for shippers. It takes 20 minutes to arrange a truck for a shipper, most trips are cancelled for that reason.
Solution
Create a one-screen trip webpage for customer care executives and help them manage a truck within 5 minutes.
Role
Product Designer
Tools
Figma
Responsibilities
Collect User Interviews and Insights, Wireframe and UI
Team Size
12
Key Stakeholders
- VP of Product
- Product Designer
- Operations Manager
- Growth Team
- Customer Care Executives
Time
4 Months
Design Process
I used a five-step design process, a collaborative method for creating effective solutions to solve the user's pain points.
User Insights
Attitudinal Insights
Wireframe
Users can log in with their email. In the request section, they'll find a list of all available trips. They can easily find what they're looking for by filtering by pick-up or dropoff location, or truck type. Users can also look up trips by Trip ID or the shipper's phone number. When they choose a trip, they'll see a list of bids from truck drivers and details about the shipper. Users can then assign a suitable truck based on the shipper's needs.
Design System
Components
Final UI
Core journey of managing a truck for a shipper within 5 mins.
